How Does the Subscription Work?
During the signup process, you'll take a short quiz that will ask you questions about your overall taste palate and preferences. You'll see questions asking about your favorite foods and beverages, as well as cigar related questions if you have some experience in that area. Based on your answers, our algorithm, designed and continuously updated by our tobacconists, will select the best options for your individual and unique palate. You'll receive your first box within a few days or ordering and the boxes will continue monthly unless you decide to pause or cancel your subscription.
How do Gifts work?
Gifts are a very popular way to experience CigarClub.com. As a gifter, you'll walk through a short (2-4 question) quiz to help us learn a little about the lucky recipient. You can then select whether to send 3 or 5 cigars a month, and for how many months. The recipient will then receive their club boxes automatically, with you to thank.
What types of brands and MSRP should I expect?
We feature a wide range of brands (to date we've shipped well over 200+), but tend to focus especially on boutique and harder to find cigars. We love the classics and go-to's (think Montecristo and Romeo y Julieta), but we have found our Members really love to discover new brands, new blends and new options. Expect a good mix between 'legacy' and boutique brands, with an emphasis on boutique. MSRPs typically range from $9-13 per stick; we guarantee the MSRP of your box will exceed the price you pay, every time.
What is the 100% Discovery Guarantee, and how do I use it?
If, at any time, we send you a cigar selection that totally misses the mark, or doesn't sit well with your palate, or arrives dry or damaged, we will replace it free of charge in your next shipment. All you need to do is contact us at email@example.com with a description of the problem, and a picture if the cigar appears to be damaged.
Can I cancel my Membership? How do I do so?
Yes - you can cancel or pause your Membership at anytime, directly from your online dashboard. We hate clubs that require you to contact them to cancel, so we make it really easy. We also offer the option to skip one or multiple months, to change the amount/price of your subscription (3 or 5 cigars/mo), or to even change the general strength settings of your profile. All of this is available to you through your account, no need to wait on our support team.
When do boxes ship?
Your first box will be shipped immediately. Enjoy!
Recurring orders will be billed on the 10th of each following month. For example: if you sign up on January 15th, your next charge will be February 10th, then March 10th, and so on.
To avoid you being billed twice in one month, if you place your first order between the 1-9th of the month, you will be billed the following month on the 10th. For example, if you sign up on January 4th, your next charge will be February 10th, then March 10th, and so on.
What is your Return Policy?
All orders are backed by our 100% Discovery Guarantee. As such we typically do not provide refunds, but please contact us if you feel you are owed a refund on your purchase. Any refunds on a pre-paid subscription (ie a gift) will be prorated based on the number of boxes already shipped.
What are your policies for customers outside of the United States?
We are excited to offer our subscription and other products to customers across the world. Shipping rates presented during checkout are based on your location and the item selected. Please note that all duties, taxes and licenses incurred while shopping at CigarClub.com are the sole responsibility of the customer. CigarClub.com cannot be held responsible (nor vouch) for any orders with pending taxes, duties or licenses. Due to the high costs of duties and taxes, refunds, returns and replacements for any reason (including lost packages) are not offered for orders outside of the United States.
Need Something Else?
Shoot us a question at firstname.lastname@example.org or contact us on social media @cigarclubdotcom. All support is handled electronically.